Dr.STITCH App Support

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Checking this box is my consent to receive phone calls, text messages and emails about my healthcare from New York Plastic Surgical Group/Dr.STITCH. I understand that this consent is not a condition of purchasing any goods or services, I can opt out at any time, message/data rates may apply, and opting-in includes acceptance of our Privacy Policy and Terms of Use. Reply STOP to end. Communications through our website or via email are not encrypted and are not necessarily secure. Use of the internet or email is for your convenience only, and by using them, you assume the risk of unauthorized use.

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Need help with the Dr.STITCH app? We’re here for you.

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Our support team typically responds within 1–2 business days.

Frequently Asked Questions

How do I check in for my appointment?

Open the app, tap “Check-In,” and follow the prompts to confirm your visit details.

How do I update my insurance information?

Go to your profile settings within the app and select “Insurance Details” to add or update your coverage.

I’m having trouble logging in. What should I do?

Try resetting your password using the “Forgot Password” link on the login screen. If the issue continues, contact us using the info above.

How do I report an issue with the app?

Email us at helpdesk@lipsg.com with a description of the issue, and include your device type (iPhone/iPad) and app version if possible.

Where can I find your privacy policy?

Our privacy policy can be found here: Privacy Policy